Damages and issues

We have a 2-day return policy, only in case of damaged items delivered. Which means you have 2 days after receiving your item to request a return. The return is processed with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at designbluebalcony@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at designbluebalcony@gmail.com

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Also, we do not accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.